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Refund Policy

Returns Policy - Hi5.NYC

At Hi5.NYC, we value your satisfaction and stand by the quality of our products. If you are not completely happy with your purchase, we offer a 30-day return policy for products purchased directly from our website, Please note that products purchased from authorized dealers, such as Amazon, follow their respective return policies.

Return Process:

  1. Contact Us:

    • Email us at with your name, order number, and your return or exchange request.
  2. Prepare Your Items:

    • Place the items you wish to return in the original packaging, ensuring all components are included and in the same condition as received.
  3. Include Information:

    • Clearly display your name and order number within or on the return parcel for easy identification by our returns warehouse.
  4. Ship Your Return:

    • Send your return to the address provided once your return request is confirmed.
  5. Provide Tracking Information:

    • Email us at with your returns tracking information. This step is crucial for quick processing, and refunds cannot be initiated without it.

Refund Processing: Once we receive your return and verify the information, we'll process your refund promptly. Note that return shipping labels are not provided by Hi5.NYC, and we are not responsible for any return shipping and handling costs.

Exchanges: Exchanges are only applicable during the 30-day trial period. If you wish to exchange your item(s), contact our help team via email, and we'll guide you through the exchange process. Returned products must be in like-new condition with the original packaging to be eligible for a refund. Consumable products must be at least three-quarters full for an exchange.

At Hi5.NYC, your satisfaction is our priority. For any assistance or inquiries, please don't hesitate to reach out to our support team at We're here to ensure your shopping experience with us is seamless and enjoyable.

Thank you for choosing Hi5.NYC